Chris T asked;

Can stolen Car Stereos be Decoded?

Yes! There is nothing to prevent a Stolen Car Stereo from being Decoded.

So don’t be surprised if we ask you to prove ownership of the Radio. We have a very close rapport with both the local and national Police, and often check up on reported serial numbers. We have identified lots of stolen Radios to date, assisted with many prosecutions, and we always pass on information to the Police if we are at all suspicious.

If you suspect that your Radio may have previously been stolen, it may be very unwise to send it to us! If you have had a Stereo stolen, and you have the full model number, serial number, Police crime number, and can prove ownership with receipts, then please E-Mail us with your details, and we will add them to our own Database. Because we cover the UK and most of Europe with our Services, there is a good chance that we may even find it via another Car Audio Dealer sending it in for Decoding, unaware of its history! When we do find them, we always pass on the information to the local authorities.

-Dave Watts

Joseph R asked;

I need to send a radio to you, What do I do next?

If you need to send us a Radio for Decoding or Repair, it’s very important to order the correct Decode or Repair from our website, as this will automatically book your Radio on to our system. Click on the relevant Stereo on our website, purchase the service, and follow all of the Checkout procedures. If you are sending multiple Radios, please make sure that you order multiple Decodes where necessary as this will calculate a price for return delivery back to you. The final checkout page will also have a box for you to include any fault details or special instructions where necessary. Print off the final Checkout page and include a copy in the box with any items that you are sending us. You will also receive a confirmation E-Mail as well. When your Radio arrives here we will then have all your payment and contact details, and can process it without any delay.

Our postage charges shown are based on returning via a Secure Carrier to Mainland UK, and this price will be adjusted automatically depending on how many radios you have selected to send. For our Overseas and (Over Water!) Customers, the price will be automatically adjusted at the Checkout. We will only ship via our own approved Secure Carriers. For those of you wishing to pay in € Euros, this facility is currently only available by PayPal. Please contact us if a delivery solution is not shown for your Country.

-Dave Watts