Hannah J asked;

My Stereo has one of your labels on it, Do you keep a record of the Code?

If you have misplaced your paperwork with the Radio Code number on it, or were not given it by a previous owner, we are terribly sorry, but it’s not our fault that you do not have it.

We have decoded literally hundreds of thousands of Radios in our time, and there are many Stereos cropping up all over the world with our labels on them. We regret that due to data storage issues, we longer keep any records of the actual code numbers that have been issued by us. If you are in need of a code number, then you will have to follow the instructions on the website, and if that involves sending it to us again, then I am afraid that is what you will need to do and any charges will still apply.

-Dave Watts