Sarah J asked;

What is the difference between an E-Code & an Instant Code?

In order to explain the difference between them, I shall give you a quick insight as to what goes on behind the scenes. Since 1992, we have been collecting data from every radio that has ever passed through our workshops, so that we can find quicker and more efficient means to extract the Radio Codes. In many cases we have successfully developed procedures that can determine a Radio Code either from its Serial Number, or from other data that is easily identifiable without having to actually see the Radio ourselves. Once internal trials of these procedures have been carried out, the next stage is to offer the service Online. These are initially listed on our website as E-CODEs as once an Online form is submitted to us, each Code application is then manually checked and verified, and then sent out via E-Mail (hence the name E-CODE). There is obviously a short delay whilst this is carried out, and this can be anything from a few minutes to a few hours, depending on the current workload and who is in the office at the time. Priority is always given to responding to E-CODES though.

Once we are satisfied that our E-CODE service can maintain a 100% accuracy rate over a given period of time, we then take this up to the next level and fully automate the service. This is then called an INSTANT-CODE. When the Radio Details are submitted this time, you are automatically directed to the PayPal website, where payments can be transferred, or for those of you without a PayPal account, Credit or Debit cards can be used to pay. Once Payment has been made, you are then directed INSTANTLY back to a web page where your Radio Code number is INSTANTLY displayed, (hence the name INSTANT-CODE) and if we have them on file, your Code Entry details will also be shown. An automated E-Mail will follow shortly afterwards as well.

-Dave Watts